Course Content
Course
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Course Overview – (Arabic)
08:05
IT Service Company – Simulation – (Arabic)
04:21
History of IT Service Management – (Arabic)
14:19
IT Function (Arabic)
12:11
CSF & KPI (Arabic)
23:45
Resource and Capabilities (Arabic)
10:54
Service Consumer (Arabic)
08:30
Standard and Framework (Arabic)
12:06
Effective and Efficient (Arabic)
14:42
Helpdesk and Service Desk(Arabic)
04:05
Responsibility RACI Matrix (Arabic)
13:54
IT Service Value (Utilities & Warranty) – (Arabic)
17:50
(Availability & Durability & Reliability & Resilience & Scalability) (Arabic)
19:51
SLA and OLA and UC – (Arabic)
17:17
(RPO & RTO & MTTR & MTBF & MTTF) – (Arabic)
12:45
Business Impact Analysis BIA (VBF & VBA) – (Arabic)
12:47
BIA-SLA-RPO-RTO Example – (Arabic)
00:00
POC & Prototyping (Arabic)
17:51
Art of IT Service – SOC & NOC (Arabic)
17:24
Art of IT Service – AIOPS (Arabic)
14:59
Policies, Standards, Procedures and Guidelines
14:32
15 Advice when select new Technology or Product.
20:31
Agile OR Waterfall الفرق بين و متى نستخدم كلا من
23:45
Art of IT Service – Resilience and Chaos Engineer
21:50
Art of IT Service Course – (Arabic)